Shipping policy

Last updated: Feb 19, 2026

We ship worldwide and do everything we can to get your order to you as quickly and reliably as possible. Below you'll find everything you need to know about processing times, delivery estimates, and what to do if something doesn't go as planned. If you have any questions or concerns about your order, don't hesitate to contact us at info@stayr-men.com — we're here to help.

Section 1 — Processing Time

All orders are processed within 1 to 3 business days after payment confirmation. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays will be processed on the next business day.

You will receive a confirmation email with tracking information once your order has been dispatched.

Section 2 — Order Modifications & Cancellations

Before dispatch: If your order has not yet been dispatched, you may request a modification or cancellation by contacting us at info@stayr-men.com. We will do our best to accommodate your request.

After dispatch: Once your order has been shipped, cancellations are extremely difficult and in most cases not possible. We will do everything we can on our end to recall the package with the carrier, but this is rarely successful and cannot be guaranteed. 

If the recall is unsuccessful, you will need to wait until the package is delivered and return it to us in order to receive a refund (see our Return & Refund Policy). Refunds for cancelled orders can only be processed once we have received the product back at our warehouse.

No fulfillment after 3 business days: If you have not received a dispatch confirmation within 3 business days of placing your order, please contact us at info@stayr-men.com. It is possible that an error has occurred and we will resolve it as quickly as possible.

Section 3 — Estimated Delivery Times

Delivery times vary depending on your location. The estimates below begin after your order has been dispatched, not from the date of purchase.

 

Please note: These are estimates, not guarantees. Delivery times may be affected by factors beyond our control, including customs processing, local postal service delays, extreme weather, or peak shopping periods (e.g., Black Friday, Christmas).

Each country and carrier has its own delivery standards and guarantees. If your package is delayed or encounters an issue during transit, we will proactively inform you and work to resolve the situation as quickly as possible.

Section 4 — Shipping Costs, Taxes & Customs

Free Worldwide Shipping: We offer free standard shipping on all orders to the United Kingdom, United States, Canada, and Australia.

All orders are shipped DDP (Delivered Duty Paid). This means:

• No hidden fees: The price you pay at checkout is the final price.

• No customs charges: We cover all import duties, taxes, and customs fees on your behalf.

• No surprises at delivery: You will not be asked to pay any additional charges upon receipt of your order.

In rare cases, a package may be temporarily held by customs authorities for routine inspection. This is uncommon and affects a very small number of orders. If this happens, customs delays are outside of our control and are not included in the estimated delivery times listed in Section 3.

If a package remains held by customs for more than 3 weeks without resolution, we will reship the order to the customer free of charge — no questions asked.

In the unlikely event that a package is seized or destroyed by customs authorities, we will reship your order at no cost. However, we are not responsible for decisions made by customs or border control agencies, and we cannot guarantee that a reshipped package will not encounter the same issue.

Section 5 — Order Tracking

Once your order has been dispatched, you will receive two emails containing your tracking number and a link to track your shipment. Please allow 24 to 48 hours after receiving your tracking number for the tracking information to update in the carrier's system.

If you have not received tracking information within 5 business days of placing your order, please contact us at info@stayr-men.com.

Section 6 — Delivery Attempts & Failed Deliveries

Delivery attempts: Our carriers will typically attempt delivery once. Depending on your location and carrier, if you are not available, the package may be left in a safe place (e.g., front porch, mailbox), left with a neighbour, or held at a local pickup point or post office.

Failed delivery and returned packages: If a package is returned to our warehouse due to an incorrect or incomplete shipping address, failure to collect from a pickup point within the required timeframe, refusal of delivery, or multiple failed delivery attempts, we will contact you to arrange a resolution. You may choose to:

1. Have the order re-shipped: A re-shipping fee may apply to cover additional postage costs.

2. Receive a refund: Once the package has been received back at our warehouse, we will issue a refund for the product value. Original shipping costs (if any) and return shipping fees are non-refundable.

Important: Refunds for returned packages can only be processed after the item has been physically received at our warehouse. This may take several weeks depending on the return transit time.

Section 7 — Lost & Undelivered Packages

We understand how frustrating it can be when a package goes missing. If your order has not arrived within the estimated delivery window, please follow the steps below.

Step 1 — Verify your tracking information. Before contacting us, please check the tracking status for any updates or delivery exceptions, verify that the shipping address on your order confirmation is correct, check with neighbours, household members, or your building's reception, and look in safe places where carriers commonly leave packages (porch, side door, mailbox, behind bins).

Step 2 — Contact us. If you have completed the above steps and still cannot locate your package, please email info@stayr-men.com with your order number, your full shipping address, and a brief description of the issue.

Step 3 — Investigation. Upon receiving your request, we will open an investigation with our carrier. This process typically takes 7 to 14 business days, depending on the carrier and destination. During this time, we may ask you to provide a written declaration confirming that the package was not received, confirmation that you have checked with neighbours and household members, or any other relevant information that may assist the investigation.

Step 4 — Resolution.

• If the package is confirmed lost: We will reship your order at no cost, or cancel and refund your order — at your preference.

• If the package is located: We will coordinate with the carrier to ensure delivery.

• If tracking shows "Delivered": The package is not considered lost. Depending on the outcome of the carrier investigation, we may offer to reship the product as a goodwill gesture. In this case, the reshipping cost and the cost of the new package will be at the customer's expense.

Uncollected packages: If your package is sent to a pickup point or held by the carrier and you do not collect it within the required timeframe, the package will be returned to our warehouse or destroyed. This is considered an uncollected package, not a lost package — we are not responsible for uncollected packages. If you would like us to reship an uncollected package, you will be responsible for the new shipping cost. Please contact us within 30 days of the return to warehouse.

Important notes:

• Claims for lost packages must be submitted within 30 days of the estimated delivery date.

• We reserve the right to require a written declaration confirming non-receipt before processing any replacement or refund.

• Replacement orders will be shipped to the same address unless you notify us of an address correction.

Section 8 — Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery at info@stayr-men.com with your order number, photographs of the damaged packaging (outer box/envelope), photographs of the damaged product(s), and a brief description of the damage.

We will review your claim and, if approved, offer one of the following resolutions depending on the nature and extent of the damage: a full refund, a partial refund, or a free replacement shipment.

Please keep all original packaging until your claim has been resolved, as we may need additional photographs or information.

Section 9 — Incorrect Address

It is the customer's responsibility to ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for packages that are lost, stolen, or delayed due to incorrect or incomplete address information.

If you realise you have entered an incorrect address, please contact us immediately at info@stayr-men.com. If your order has not yet been dispatched, we will update the address at no charge. If the order has already shipped, we may not be able to modify the delivery address.

If the package is returned to our warehouse due to an incorrect address, we may be able to reship it on a case-by-case basis. However, all reshipping costs will be at the customer's expense. Free shipping does not apply to reshipments caused by address errors.

Section 10 — P.O. Boxes & Military Addresses (APO/FPO)

We are able to ship to P.O. Boxes and military addresses (APO/FPO/DPO). However, delivery times to these addresses may be longer than standard estimates.

Section 11 — Contact

Email: info@stayr-men.com

Response time: We aim to respond to all enquiries within 24 to 48 hours during business days.

This policy is subject to change without notice. Please review this page periodically for updates.