Terms of service

Last updated: April 15, 2026

Overview

Welcome to STAYR. The terms "we", "us", and "our" refer to Anatomica Labs Pty Ltd (ABN 18 695 087 631), an Australian company trading as STAYR, with its registered office at Level 2, 1341 Dandenong Road, Chadstone, VIC 3148, Australia.

We operate the website stayr-men.com (the "Site") and offer products and related services (collectively, the "Services") to provide you, the customer, with a curated shopping experience. STAYR is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions below, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers, limitations of liability, medical disclaimers, and hygiene-related return restrictions.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Services.

Section 1 — Access, Account, and Age Requirement

STAYR products are intended exclusively for adults aged 18 and over. By agreeing to these Terms of Service, you represent and warrant that you are at least 18 years of age. By using our Services or purchasing our products, you confirm that you are 18 years or older. We reserve the right to request proof of age at any time and to cancel any order where age cannot be reasonably verified.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current, and complete, and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity occurring under your account. You may not transfer, sell, assign, or license your account to any other person.

Section 2 — Our Products

We have made every effort to provide an accurate representation of our products and services on the Site. However, please note that colours, finishes, dimensions, or product appearance may differ from how they appear on your screen due to the type of device you use to access the Site and your device settings and configuration.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be identical to how they are depicted or rendered on the Site, except to the extent required by the Australian Consumer Law and other applicable consumer protection laws (see Section 16).

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region, or jurisdiction, on a case-by-case basis.

Section 3 — Medical Disclaimer

STAYR products are intimate wellness products, not medical devices. They are not intended to diagnose, treat, cure, or prevent any disease, condition, or medical disorder, including but not limited to erectile dysfunction, premature ejaculation, or any other sexual health condition.

Statements made on the Site, in product descriptions, in marketing materials, or in customer testimonials have not been evaluated by the Therapeutic Goods Administration (TGA, Australia), the Food and Drug Administration (FDA, United States), the Medicines and Healthcare products Regulatory Agency (MHRA, United Kingdom), or any equivalent regulatory authority.

Individual results vary. We make no guarantee that you will experience any specific outcome from using our products.

You should consult a qualified healthcare professional before using our products if you have any pre-existing medical condition, are taking medication, have a sexually transmitted infection, are recovering from surgery, or have any concern about whether the product is appropriate for you. Discontinue use immediately and consult a healthcare professional if you experience pain, irritation, allergic reaction, or any adverse effect.

You agree that any decision to use our products is made at your own risk and based on your own judgment, and not in reliance on any specific outcome or therapeutic claim.

Section 4 — Orders and Order Acceptance

When you place an order, you are making an offer to purchase. STAYR reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until STAYR confirms acceptance via an order confirmation email. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after an order has been processed for shipment. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email, billing address, and/or phone number provided at the time the order was placed.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy, which forms part of these Terms.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale, distribution, or export.

Section 5 — Prices and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs duties, or import charges, which may be added at checkout or charged separately by the carrier or destination authorities.

Prices posted on the Site may differ from prices offered in physical stores or through third-party online retailers. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern for that specific promotion.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made on the Site. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the payment information you provide is true, correct, and complete, (ii) you are duly authorised to use the payment method for the purchase, (iii) charges incurred by you will be honoured by your payment provider, and (iv) you will pay charges incurred by you at the posted prices, including shipping, handling, and all applicable taxes and duties.

Section 6 — Shipping and Delivery

We ship worldwide from Australia. All delivery times are estimates only and are not guaranteed. We are not liable for shipping or delivery delays caused by shipping carriers, customs processing, weather, strikes, pandemics, or any other events outside our reasonable control.

Once we transfer products to the carrier, title and risk of loss pass to you. Where shipments require import duties, taxes, or customs clearance fees in your destination country, you are responsible for these charges. Refusal of delivery due to unpaid duties may result in the order being returned or destroyed at the carrier's discretion, and we cannot guarantee a refund in such cases.

For full shipping terms (zones, rates, lost packages, damaged shipments), please review our Shipping Policy.

Section 7 — Returns, Refunds, and Hygiene Restrictions

Due to the intimate nature of our products and for hygiene and public health reasons, we do not accept returns or exchanges of products that have been opened, used, or whose tamper-evident seal has been broken, except where the product is defective or where required by mandatory consumer protection law (see Section 16).

This restriction is an explicit exception under:

  • The Australian Consumer Law (right of return does not apply to goods unsuitable for return for hygiene reasons once unsealed);

  • The EU Consumer Rights Directive (Article 16(e)), which exempts sealed goods unsuitable for return after delivery for health protection or hygiene reasons;

  • Equivalent provisions in UK and US consumer protection law.

Unopened products with intact seals may be returned within the period and conditions specified in our Refund Policy.

If your product arrives defective, damaged, or materially differs from its description, contact us at info@stayr-men.com within 14 days of delivery with photos and order details, and we will arrange a replacement or refund as appropriate.

Section 8 — Chargebacks and Payment Disputes

If you have a concern about a charge, please contact us at info@stayr-men.com before initiating a chargeback or payment dispute with your bank or card issuer. The vast majority of issues can be resolved directly and faster than through a formal dispute process.

Initiating a chargeback that is later determined to be invalid or fraudulent (e.g., for a delivered product, for a transaction you authorised, or where you have not first contacted us) may result in:

  • Your account being permanently closed;

  • Future orders being declined;

  • Recovery of administrative fees and the disputed amount through legal means;

  • Reporting to fraud prevention databases used by payment processors.

We retain delivery records, IP logs, and order confirmations as evidence to respond to chargeback disputes.

Section 9 — Intellectual Property

Our Services, including but not limited to all trademarks, brand names, text, displays, images, graphics, product reviews, video, audio, and the design, selection, and arrangement thereof, are owned by Anatomica Labs Pty Ltd, its affiliates, or its licensors, and are protected by Australian, U.S., U.K., E.U., and international intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a licence or other rights to you under any patent, trademark, copyright, or other intellectual property of Anatomica Labs Pty Ltd, Shopify, or any third party.

Unauthorised use of the Services may be a violation of intellectual property laws. All rights not expressly granted herein are reserved by Anatomica Labs Pty Ltd.

STAYR, the STAYR logo, and related product and service names, designs, and slogans are trademarks of Anatomica Labs Pty Ltd. You must not use such trademarks without our prior written permission. Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

Section 10 — Optional Tools

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input over.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the Site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party provider(s).

We may, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

Section 11 — Third-Party Links

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third-party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third-party sites, you do so at your own risk.

We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.

Section 12 — Relationship with Shopify

STAYR is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make through the Site are made directly with Anatomica Labs Pty Ltd (trading as STAYR). By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and STAYR, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with STAYR.

Section 13 — Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may also be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit may be transmitted to and shared with Shopify, payment processors, fulfillment partners, and other service providers, some of whom may be located in countries other than where you reside, in order to provide services to you. Review our Privacy Policy for full details.

Section 14 — User Feedback and Reviews

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, photos, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including for commercial, promotional, and marketing use.

You represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback (in compliance with FTC, ACCC, and CMA guidelines on endorsements and testimonials); and (iii) your Feedback complies with these Terms.

We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.

We may, but have no obligation to, monitor, edit, or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property rights or these Terms of Service.

You agree that your Feedback will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your Feedback will not contain libellous, abusive, or obscene content, or any computer virus or malware that could affect the operation of the Services. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We assume no responsibility for any Feedback posted by you or any third party.

Section 15 — Errors, Inaccuracies, and Omissions

Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order). If we cancel an order due to a pricing error, we will refund any amount charged in full.

Section 16 — Australian Consumer Law and Statutory Rights

Nothing in these Terms is intended to limit, exclude, or modify any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any equivalent mandatory consumer protection law in your jurisdiction (including the UK Consumer Rights Act 2015, the EU Consumer Rights Directive, or U.S. state consumer protection laws), where such rights cannot be lawfully excluded.

If you are a consumer in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

To the maximum extent permitted by applicable law, our liability is limited as set out in Sections 17 and 18.

Section 17 — Disclaimer of Warranties

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk.

EXCEPT AS EXPRESSLY STATED BY US AND SUBJECT TO SECTION 16, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

Section 18 — Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, AND SUBJECT TO SECTION 16, IN NO CASE SHALL ANATOMICA LABS PTY LTD, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

WHERE LIABILITY CANNOT BE EXCLUDED BUT MAY BE LIMITED, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING UNDER OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICES IS LIMITED, AT OUR OPTION, TO: (A) THE REPLACEMENT OF THE PRODUCT, (B) THE SUPPLY OF AN EQUIVALENT PRODUCT, OR (C) A REFUND OF THE PURCHASE PRICE PAID BY YOU FOR THE RELEVANT PRODUCT.

Section 19 — Indemnification

You agree to indemnify, defend, and hold harmless Anatomica Labs Pty Ltd, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable legal fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defence and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defence of indemnified claims, including by providing relevant documents.

Section 20 — Prohibited Uses

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, state, provincial, or local laws, regulations, rules, or ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or threaten any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any unsolicited advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Anatomica Labs Pty Ltd, Shopify, or users of the Services, or expose them to liability.

In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code; (b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or circumvent the security features of the Services or any related website. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

Section 21 — Termination

We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply following any termination: Medical Disclaimer, Intellectual Property, User Feedback and Reviews, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

Section 22 — Force Majeure

We shall not be liable for any failure or delay in the performance of our obligations under these Terms arising out of or caused by, directly or indirectly, forces beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, civil unrest, government actions, embargoes, strikes, labour disputes, supplier failures, internet outages, cyberattacks, or shipping carrier disruptions.

Section 23 — Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 24 — Waiver and Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, together with the Privacy Policy, Refund Policy, Shipping Policy, and any policies or operating rules posted by us on the Site or in respect to the Services, constitute the entire agreement and understanding between you and us, and govern your use of the Services. They supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 25 — Assignment

You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

Section 26 — Governing Law and Jurisdiction

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Victoria, Australia, without regard to its conflict of laws principles. You and Anatomica Labs Pty Ltd consent to the exclusive jurisdiction and venue of the courts of the State of Victoria and the Federal Court of Australia for any dispute arising out of or in connection with these Terms.

This choice of jurisdiction does not limit any mandatory consumer protection rights you may have in your country of residence.

Section 27 — Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 28 — Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to the Site. It is your responsibility to check the Site periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 29 — Contact Information

Questions about the Terms of Service should be sent to us at info@stayr-men.com.

Anatomica Labs Pty Ltd Trading as: STAYR ABN: 18 695 087 631 Registered office: Level 2, 1341 Dandenong Road, Chadstone, VIC 3148, Australia Email: info@stayr-men.com Website: https://stayr-men.com

These Terms of Service are provided in English. In the event of any translation, the English version prevails.